Mastering Workplace Communication

Excellent communication skills are the cornerstone of enhanced productivity and effective working relationships!

The more effectively one communicates at work, the better their performance, the fewer problems with other employees and the better the likelihood of a faster career advancement track. Through this course you will learn how to assertively and effectively communicate with employees at all levels of an organization and how to overcome barriers that prevent successful communication practices. You will also learn about the importance of nonverbal communication, how to listen actively, and how to communicate well with others who might use a different communication style than you. Attend this course and learn those tips, strategies and skills that will enhance your personal communication skills.

You will learn:

• The steps of the communication process and what factors affect those steps
• The common barriers to effective communication and how to overcome them
• How to identify and respond to each of the four basic communication styles
• How to communicate more assertively
• How to manage communication when one is angry or under stress
• How to better understand and use different means of nonverbal communication
• How to become an active listener
• How to correct ineffective personal communication practices
• How to deal more effectively with current communication issues in the workplace, such as cultural and gender differences.